Terms & conditions
Returns:
Products MUST be inspected upon delivery and refused if any damage is found. No claims for damage will be accepted after item has been signed for. It is your responsibility to ensure that you have signed for the correct number of goods delivered any damage should be identified to the delivery personnel and noted on their delivery note. In most cases any damage issues will be resolved by the manufacturer / supplier at the point of delivery. You must make a note of any damaged goods or incorrect goods on the delivery note. Damage must be notified to us in writing within 48 hours of delivery. Do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this instruction will deem that you have accepted the goods and you we will be unable to return or replace them.
Faulty Items
All products are covered by a 12 month minimum manufacturer guarantee against faulty workmanship and materials, subject to manufacturer conditions. The details of the guarantee will be delivered with your product. The guarantee will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval. This does not affect your rights to claim for defective or faulty goods or workmanship under the Sale of Goods Act 1979 (as amended) or the Supply of Goods and Services Act 1982. If your product does not work or appears not to be working correctly, please first check the manufacturers instruction book to ensure that it has been installed and is being used correctly. If your product is faulty you must in the first instance contact us regarding manufacturer from the guarantee details provided. An engineer will visit you, free of charge, and either repair your product or arrange for an exchange. If an exchange is necessary, we will arrange this without unreasonable delay and without charge. If the product is confirmed faulty by the engineer then you are entitled to a refund that we will arrange for you. You will receive a full refund including any delivery & installation charges.
Ordering
We will acknowledge your order with a written quotation; if you are completely satisfied and wish to proceed we will require payment of 50% before ordering then the remainder on delivery of goods. After the order has been placed it is not possible to cancel the order as the goods will be in production. We will endeavor to deliver goods within the times stated. Please allow enough time for your items to be delivered before you organize installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.
Payment
Payment for installation should be made separately to the fitter after satisfactory completion.
Delivery
On completion of order you will be given a delivery date.
Contact Us
By phone: 01525 632659
By Fax: 01525 630494
By email: sales@doorstoreonline.co.uk